MainteMakkal › Help › How to report a problem

How to report a problem

Anyone can report a breakdown from the floor, and see what became of it.

Steps

1. Find the machine

   Here, Robot cell R1 at the Galway plant.

2. Describe the problem

   Choose Report a problem and describe what you noticed. If the machine has stopped, tick that box too. A stopped machine makes the request urgent.

3. Send and check the request

   Send the request. It's now urgent and waiting for a Planner to look at. Under My requests, you can see what became of it.

Good to know: Work orders

• Anyone in MainteMakkal, Viewers too, can Report a problem on a machine. A stopped machine or a risk to people makes it urgent.
• Planners approve a request into a job, or decline it with a reason, or as the same as a job already on that machine. Whoever reported it sees what became of it under My requests.
• Technicians raise a job when something breaks; Planners give it to someone, set its priority and plan its day.
• Job done writes down work that is already finished, in one step.
• The tab, search and priority you choose stay in the page address: Back, a refresh or a shared link show the same list.

More about Work orders · All how-tos · Open MainteMakkal